Project Description

Certified Dispatching Professional

The Certified Dispatching Professional is One of the most important roles in public safety and security. Dispatching Professionals play, a vital role in the law enforcement/public safety system. Dispatchers are usually the first point of public contact for various emergency and non-emergency complaints and requests for service, including law enforcement and other related public safety incidents. Communication is essential between the men and women protecting our
communities and the dispatcher. The Certified Dispatching Professional encompasses all aspect of public safety to include providing first aid instructions to the caller, which in many cases is essential to stabilizing or saving a life. The Certified Dispatching Professional certification provides knowledge, skills, abilities to assist candidates in making insightful decisions that result in longer-term career success.

Course and Certification Prerequisites
 1 or more years of service in a criminal justice, security or similar capacity
 At least 18 years of age (CTE Exception)
 High school diploma or global equivalent or currently enrolled in a career and technical
program recognized by the state.
 CPR Certified
 Type proficiently 25 WPM (Certificate Required)

NOTE: ISP does not require individuals to complete any course in order to sit for the certification exam.  Any individual who feels he or she has the experience or knowledge and meets the prerequisites may challenge the exam. After applying to take the final assessment, you will be asked to provide proof that you meet the prerequisites for the challenge. Candidates may request and apply for certification reciprocity through an evaluation process. Candidates who successfully pass the certification assessment will hold a valid credential for three years from the date of issue.

Add to Cart

Job Task Analysis (JTA)

A Job Task Analysis is a systematic definition of the components of work and essential knowledge, skill, and other abilities at the level required for competent performance in a profession, occupation, or role. Job Task Analysis is a process by which to discover, understand, and describe the work that people in a profession, occupation, or role do.  A Job Task Analysis identifies and describes in detail particular duties and requirements as well as the relative importance of these duties.  JTA refers to a general family of methods that includes role delineation, function analysis, practice analysis, and task analysis, along with variations that depend on the purpose of the study and nature of the work to be investigated.  Subject matter experts were used for development of the JTA.  A Subject Matter Expert is a person with documented expertise in a profession, occupation, or role whose input into the development and validation of assessment instruments helps to ensure validity.


The ISP blueprint addresses all the critical characteristics needed to construct and administer the examination which allows candidates to show knowledge and cognitive skills required to perform the tasks typically required of an entry-level professional.  An ISP blueprint is used to produce high-quality forms of the examination that are equivalent across time.  Blueprint are designed and evaluated by Subject Matter Experts (SMEs).